Health and Safety Information
We want you to have an enjoyable time but please remember that when you are travelling you should exercise more care than you do at home. Part of the enjoyment of travel is experiencing a different way of life and cultures but it may also mean experiencing different safety and hygiene standards than those you are normally used to. Below is a list of topics that you should make yourself aware of (depending on the location and activities you are undertaking, some of them may not be relevant to your trip).
Before You Go
• Ensure you have appropriate insurance for your challenge and that it covers any activity you intend to undertake;
• Avoid activities, or side trips, that are not recommended by us as they often lack public liability insurance and have unchecked safety standards;
• Any accident or injury should be reported immediately and a report obtained.
Foreign Office Advice
• We recommend you check the latest Foreign Office advice for the country you are travelling to prior to departure;
• Check out the Know Before You Go programme on the FCO website;
• We will advise you of any significant changes in advice before travel or whilst you are overseas.
Travel Health Advice
Malaria Precautions (not required for challenges in the Pyrenees)
• Take appropriate anti-malarial drugs;
• Use insecticide within your accommodation;
• Sleep under bed nets (preferably treated with insecticide);
• Use a strong DEET based mosquito repellent;
• Wear long trousers and long sleeved shirts at night.
Whilst you're on your challenge
Challenge Safety Advice
• Follow the advice of your leader at all times;
• If you experience any medical problems whilst on the trip consult our doctor immediately;
• Dress appropriately for the conditions on your challenge – consult our kit list advice, sent to you when you confirm your booking;
• Take plenty to drink and have sun hat, sun glasses, sun cream, lip balm, insect repellent etc in your day bag;
• Don’t over exert yourself, take time each day to warm up and down properly;
• If you get lost or separated from the main group follow the protocol set out by our leader at the start of the challenge.
• Avoid walking in poorly lit areas;
• Be aware. Stay away from situations where you do not feel comfortable;
• Avoid carrying too much money and/or valuables;
• Use of a money belt is encouraged at all times;
• Ensure your room is left secure when you go out;
• Place all valuables in a safety deposit box, where available, or with reception;
• Never leave windows or balcony doors open;
• Ensure your main luggage can be locked when left unattended (in rooms, luggage rooms etc.);
• Do not take any valuable jewellery/watches etc. away with you;
• Please follow any specific local advice that may be provided.
• Ensure you have adequate protection for your type of skin, high factor sunscreens should be utilised initially;
• Re-apply sunscreen frequently;
• Stay out of the sun during the hottest time of the day;
• Drink plenty of water to avoid dehydration;
• At the first sign of burning, cover up and get out of the sun;
• Take a sunhat, sunglasses and lip salve;
• Beware that you can still burn, dehydrate and get sunstroke in the shade or in the water.
• In order to avoid the possibility of stomach upsets make sure your food has been thoroughly cooked and avoid any uncooked food, except fruit and vegetables that you can peel or shell yourself;
• In many countries you should only drink bottled water and ensure the seal is intact when purchasing;
• Tap water can be used for brushing your teeth, unless advised otherwise;
• Avoid ice in drinks;
• Avoid purchasing food from street vendors, we cannot vouch for the health and safety of the food and drinks they provide.
High altitudes on some challenges can affect customers (e.g. Kilimanjaro Trek, Everest Base Camp). AMS (Acute Mountain Sickness) can affect people at altitudes above 2500m. Symptoms include: dizziness; fatigue; nausea; loss of appetite; breathlessness; or headache. They usually develop in the first 36 hrs and not immediately on arrival. Symptoms can affect people of all ages and level of fitness and will usually subside on their own after 24/48hrs, if they persist you should consult our doctor. If you suffer from altitude sickness drink lots of water and/or non-alcoholic, non-caffeinated drinks. Whilst trekking at altitude walk slowly enough to be able to maintain a steady and sustainable breathing pattern, take regular rests and listen to advice of our leader/s and doctor.
• In vehicles always wear a seat belt if one is provided. Unfortunately, we cannot guarantee that vehicles will be fitted with seat belts on every seat in all countries we run challenges.
• Remain seated at all times when the vehicle is in motion;
• In vehicles, never place luggage in the aisles or foot wells;
• Ensure you know where your nearest Emergency Exit is;
• Check the location of the fire extinguisher, first aid kit and break glass hammer;
• Follow any safety instructions provided by any local guide/driver.
Safety in Hotels
• Ensure you know where your nearest fire exit is;
• Check the location of the nearest fire extinguisher;
• Study the fire instructions in your room;
• Identify how to raise the alarm if a fire occurs;
• If a fire occurs, leave immediately, do not stop to collect your effects;
• Proceed to an assembly point well away from the building.
• Glass doors and windows may not be toughened glass;
• Take care in bright sunlight, it may not be obvious doors/windows are closed;
• Check to see if anti-collision stickers are in place at adult & child height.
• Familiarise yourself with the pool and its layout, deep and shallow ends;
• Make a note of the depth markings and any hazards;
• Most pools do not have life guards, so please take care;
• Shower before entering the pool;
• Do not swim, if suffering from an upset stomach;
• Observe pool rules and information signs at all times;
• Observe pool opening times;
• Do not swim immediately after a meal or when drinking alcohol;
• Pool surrounds can be slippery, don’t run around them;
• Never jump or dive from raised pool features;
• In the event of an emergency ensure you know how to raise help.