Privacy: Our policy
What information will we collect?
We will only collect such information from you as required to complete your booking, to ensure your health and safety on any trip, or as required in order to carry out any service you have requested of us.
The type of personal data that we may ask you to provide includes:
- Name and contact details including address, telephone numbers and email.
- Credit/debit card or other payment details (including card number, cardholder name and expiry date).
- Next of kin contact details.
- Passport information.
- Special requirements such as those relating to any medical condition or disabilities which may affect the chosen challenge arrangements.
- Dietary restrictions.
- Details of your chosen charity (if fundraising).
You can choose not to provide us with some of the information we request, however as a result we may not be able to complete your booking arrangements or you may be asked to leave a trip if the leader considers this non-disclosure could be harmful to yourself or other members of the group (as set out in our terms and conditions).
How this information will be collected?
We will only collect personal information from you by specifically asking for it.
This may be:
- When you register to take part in a Challenge, Expedition or activity provided by Spa Adventure Treks Ltd, or when you purchase a product or service from us.
- When you subscribe to our newsletter or agree to receive marketing/promotional material.
- When you speak to any of our team.
- When you complete a survey or enter a competition.
- The terms of consent need to be consistently accurate with your most up-to-date information and the purpose for which the data is being used, such as a newsletter or information held during a trek for safety reasons
Where we store your personal data
We do not store, electronically or otherwise, any payment transaction details supplied by you.
Unfortunately, the transmission of information via the internet is not completely secure. Although will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will try to prevent unauthorised access.
If you request to have your data removed from our database and our site, you must request us to do so and we will remove it unless there is a legal reason not to do so. Please be aware if you request not to receive marketing emails, your data will be removed from Mailchimp.
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by emailing us through our newsletters. Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. You may request from us a copy of personal data we hold on you.
You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising, your communication settings, and app preferences. Depending on the Service, collection and use of Personal Data may be required for the Services to work.
If you would like us to delete your data, please email us through firstname.lastname@example.org with your name and e-mail address and also provide exact instructions to “Delete your personal data and/or any data we store relating to you” If you have questions about our data retention practices, please contact email@example.com
We implement appropriate technical and organisational safeguards to protect against unauthorised or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.
Links to Other Websites
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The cookies used by Spa Adventure Treks Ltd are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site or other preferences necessary for the service requested to be supplied.
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Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org